Case Study
Agile methodology
Equip the IT organization with the right tools to accelerate development while maintaining key processes and ensuring reliability.
Overview
A vCORE client that provides hospitality services for millions of customers in the U.S. is tapping into a powerful cloud automation solution to streamline processes and speed up development while implementing agile methodology within its IT organization.
In order to keep up in an extremely competitive industry, the company needed to transform its traditionally process-driven, siloed IT organization.
vCORE applied its proprietary code and a customized cloud management platform to help the organization rapidly provision end-to-end infrastructure — from servers to networks and security — and empower agile scrum teams to move quickly while preserving key processes.
The accelerated development cycle leads to a faster time-to-market for consumer products and a greater ability to develop innovative apps to serve the business.
Read through the case study below for more details.
The Client
Elite customer service is a top priority for the company.
The client — a major hospitality services provider on the West Coast — maintains a large IT organization tasked with the development of innovative applications to provide a digital experience for customers that is on par with the company’s long-standing reputation for great customer service.
The organization handles a significant development workload associated with customer products, service portals, business analysis tools and other critical applications.
Successful development and deployment of these products is essential to expanding the company’s brand and beating out competition.
The Problem
The client’s IT organization was siloed and process-driven, which led to a slow-moving development cycle with numerous human touch points and a lengthy time-to-market for business initiatives.
A primarily manual process for deploying infrastructure created a significant backlog for requests and threatened to impede the company’s directive to take applications to the next level and provide a more robust digital experience.
In a highly-competitive industry, the company needed to find a way to keep processes in place while streamlining and accelerating development and innovation.
The Solution
As the client turned to an agile development methodology to remove silos and speed up app deployment, the organization needed to implement new technologies to make the effort successful.
vCORE’s cloud automation team leveraged a cloud management platform along with proprietary code to automate infrastructure delivery end-to-end, including server provisioning, network and security.
The client’s organization was able to keep the processes in place that it needed to while streamlining the overall workflow and empowering scrum teams to accomplish tasks more quickly. The teams can now complete sprints in two weeks instead of six or more weeks.
The Outcome
- Faster time-to-market for critical business initiatives and products
- Successful implementation of a cloud management platform to automate infrastructure deployment
- Quick-moving scrum teams equipped with the resources needed to complete faster sprints, leading to shorter time-to-market for business initiatives
- Automated processes end-to-end, including security, network and server provisioning
- Templates and blueprints for new applications that ensure standards are adhered to
- Development access to an isolated environment where users have elevated rights for proof-of-concept and testing
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